Terms & Conditions

Effective Date: June 20, 2026

These Terms & Conditions apply to Zorro's Pizza & Bakery, operated by Veliche Empire LLC, including online ordering, pickup, delivery, catering, cookie shipping, payment links, website use, and customer communications.

1. Orders, Availability, and Pricing

Menu items, prices, ingredients, preparation times, delivery availability, and shipping availability may change based on store operations, ingredient availability, weather, carrier service, or system availability. We may contact you to confirm substitutions, timing, delivery instructions, or order details.

Photos, descriptions, and menu examples are provided for general guidance. Final items may vary because our food is prepared fresh and may depend on seasonal ingredients, substitutions, packaging, and production conditions.

2. Payments

Online card payments are processed through Stripe. Zorro's Pizza & Bakery does not directly store your full credit card number. Some orders may also allow payment in person, depending on the order type and store approval. Taxes, delivery fees, service fees, carrier shipping costs, tips, and other charges may apply and will be shown when available before payment.

If a payment fails, is declined, is reversed, or is flagged for review, we may pause or cancel the order until payment is resolved. Please contact us directly before filing a payment dispute so we can review the order and try to resolve the issue quickly.

3. Cancellation, Changes, and Refund Policy

Orders are prepared fresh and may begin immediately after they are submitted. Once an order is sent to Zorro's Pizza & Bakery and accepted for preparation, the order cannot be changed or canceled through the website.

If you notice a mistake, call us immediately at 609-715-3472. We will try to help when possible, but changes are not guaranteed after the order has been sent.

Refunds are not provided for customer-entered mistakes, missed pickup times, wrong delivery information, duplicate orders placed by the customer, or change requests made after the order has already been sent. If Zorro's Pizza & Bakery cannot fulfill an order, charges the wrong amount, or makes an order error, we may offer a refund, partial refund, store credit, replacement, or corrected order at our discretion.

Catering orders, large orders, custom bakery items, and shipped cookie orders may require more preparation time and may not be refundable once preparation, baking, packing, or shipment has begun.

4. Pickup, Delivery, and Customer Responsibility

Pickup and delivery times are estimates. Traffic, weather, kitchen volume, staffing, third-party carrier delays, or incorrect customer information may affect timing. Customers are responsible for providing accurate names, phone numbers, addresses, apartment/unit numbers, delivery notes, and availability to receive the order.

For delivery, we may contact you by phone or text if the driver or store needs clarification. If we cannot reach you, if the address is incorrect, or if the order cannot be safely delivered, the order may be returned to the store or marked completed without a refund.

For pickup, food quality is best when collected at the quoted time. We are not responsible for loss of quality, temperature change, or missed pickup after an order is ready.

5. Catering, Large Orders, and Special Orders

Catering, wholesale, large orders, custom bakery orders, and special preparation requests may require advance notice, confirmation, deposit, or full prepayment. We may set separate timing, cancellation, and refund rules for these orders depending on size, ingredients, staffing, and production schedule.

Customer changes to event date, delivery location, guest count, menu, or timing are not guaranteed after confirmation. If we agree to a change, additional charges may apply.

6. Shipped Cookie and Bakery Orders

Shipped orders are prepared, packed, and handed to a carrier. Delivery dates are estimates and are not guaranteed unless a specific carrier service states otherwise. Zorro's Pizza & Bakery is not responsible for carrier delays, weather delays, incorrect shipping addresses, missed deliveries, theft after delivery, or package handling after carrier pickup.

Because shipped food products are perishable or made to order, shipped cookie and bakery orders may not be cancelable or refundable once baking, packing, label creation, or shipment has begun. If a package arrives damaged, contact us promptly with order details and photos so we can review the issue.

7. Food Allergens and Dietary Requests

Our kitchen handles common allergens including wheat/gluten, milk, eggs, soy, tree nuts, peanuts, sesame, fish, shellfish, and other ingredients. We cannot guarantee that any item is allergen-free, gluten-free, vegan, vegetarian, or free from cross-contact. Customers with allergies or dietary restrictions should call the store before ordering.

Special instructions are requests only and are not guaranteed unless confirmed by Zorro's Pizza & Bakery. We may decline a request if we cannot prepare it safely or accurately.

8. Website, Account, and System Use

You agree to use our website and ordering systems only for lawful customer purposes. You may not misuse the website, attempt unauthorized access, interfere with service, submit false orders, abuse promotions, or use automated tools to disrupt operations.

We may suspend, refuse, cancel, or review orders that appear fraudulent, abusive, incomplete, technically incorrect, outside our service area, or inconsistent with store operations.

9. SMS Messaging Terms

10. Promotions, Gift Cards, and Discounts

Promotions, coupons, discounts, credits, gift cards, and special offers may have limits, expiration dates, item exclusions, minimum purchases, or availability rules. Offers cannot always be combined and may be corrected or refused if issued by mistake or used improperly.

11. Limitation of Responsibility

To the fullest extent allowed by law, Zorro's Pizza & Bakery is not responsible for indirect, incidental, special, or consequential damages arising from website use, order delays, third-party service interruptions, carrier delays, payment processor issues, or customer-provided incorrect information.

12. Policy Updates

We may update these Terms & Conditions as our operations, ordering systems, legal requirements, or communication programs change. The effective date at the top of this page shows when this policy was last updated.

13. Privacy

Your use of our website and messaging program is also covered by our Privacy Policy, including our statement that mobile phone numbers and SMS opt-in consent are not shared with third parties for marketing or promotional purposes.

14. Customer Support

Veliche Empire LLC d/b/a Zorro's Pizza & Bakery
6708 Ventnor Ave
Ventnor City, NJ 08406
Email: veliche.maneva@hotmail.com
Phone: 609-715-3472